- Business Process:
A collection of related activities that produce a product
or a service of value to the organization, its business partners, and/or its
customers..
- Business Process
Reengineering and Business Process Management:
*Business Process Reengineering (BPR):
a radical redesign of a business process that improves Its
efficiency and effectiveness, often by beginning with a “clean sheet.”
Business Process Management
(BPM):
A management technique
that includes methods and tools to support the design, analysis,
implementation, management, and optimization of business processes.
BPM and BPR can be
considered as complimentary to each other rather than as a substitute. They
both contribute to the value addition of the organization. Just the point to be
noted here is that when BPR is done, even the mission and vision of the company
could be redesigned and reconsidered. Therefore the deep change organizations
go through could be sometime uncomfortable and very risky. It even shakes the
prevailing culture in the company. On the contrary BPM is very flexible in
nature and it concentrates one or more process at a time, mostly automating and
making them simple. It is neither risky nor too expensive to implement.
Both of them have their
own benefits and shortcomings. BPM contributes directly to the customer
satisfaction by immediately working on it whereas BPR studies the organization
process from the start and removes the processes which are barriers to the
organizational growth. When the processes become very slow and is not able to
fetch the desired result BPR comes in the scene.
Make-to-Order
and mass customization
E-business
and E-commerce
n Business
Process: a collection of related activities that produce a product or a service
of value to the organization, its business partners, and/or its customers.
n One
functional area
n Cross-functional
Business
Process Reengineering (BPR) a radical redesign of a business process that
improves Its efficiency and effectiveness, often by beginning with a “clean sheet.”
Business
Process Management (BPM) a management technique that includes methods and tools
to support the design, analysis, implementation, management, and optimization
of business processes.
Strategic
Systems
· increase
market share and/or profits
· better
negotiate with suppliers
· prevent
competitors from entering their markets.
Customer
Focus
Retaining
current customers and attracting new ones
producing
customized products and services
Dell
Buying and selling products and services electronically.
E-business is a broader
concept than e-commerce.
B2C
, C2C, B2B
Competitive Advantage and
Strategic Information Systems
þ Cost
Strategy
Example: Using
computer-aided manufacturing systems to lower production costs
creating web sites for
electronic commerce to lower marketing costs
þ Differentiation
Strategy
Example: Providing fast
and complete customer support services via the Internet
þ Innovation
Strategy
Example : Introduce
unique product/service that include IS compo net Customer- orientation Strategy :
concentrate on making customers happy
